All orders are dispatched within 2/3 working days after order is confirmed
UK
Shipping - We aim to despatch 2/3 working days of placing your order
Delivery - Despatched via Royal Mail 48 hr Tracked - Delivered 2/3 working days from posting
Dispatch confirmation will be sent once posted
FREE SHIPPING ON ALL UK ORDERS OVER £36.
USE CODE FREESHIP AT CHECK OUT
EU
We ship to all EU countries via Royal Mail. Shipping times will vary depending on the time of year and where you are based
Shipping is currently 5/8 working days from posted
Please note that EU packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees
INTERNATIONAL DELIVERIES
We unfortunately do not offer international deliveries yet due to the extended delivery times due to Covid.
But we hope this improves soon changes soon!
Make sure to join our mailing list and follow us on instagram - @1_ofseven for regular updates
REFUNDS & RETURNS
We hope you'll be thrilled with your candles when they arrive but if simply change your mind, you are welcome to exchange your for another candle of the same size and price within 14 days of purchase. The buyer is responsible for the delivery cost on all returned items.
Candle must be returned unopened and in exact condition when received.
We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 48 hours of delivery. We sadly cannot refund or replace candles that have been used.
For any additional help, please contact us